FAQ

Frequently Asked Questions

How long does order processing take?

Orders are typically processed within 1–3 business days. Processing times may vary depending on the item, fulfillment location, weekends, holidays, or periods of high order volume.

How long will delivery take?

Delivery times vary depending on the product, destination, fulfillment location, and shipping carrier. Estimated delivery information will be provided at checkout or with the applicable product whenever available. Processing time and shipping/transit time are separate.

Will I receive tracking information?

When tracking information is available, it will be provided after your order has been processed and shipped. Please allow time for the carrier's tracking system to update after a tracking number is issued.

Can items in the same order arrive separately?

Yes. Some products may be fulfilled from different locations, so items from the same order may arrive in separate packages and at different times.

What is your return policy?

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Please contact us before sending an item back so we can provide return instructions and the appropriate return address. Eligibility and other conditions are explained in our Return and Refund Policy.

What if my item arrives damaged, defective, or incorrect?

Please contact us as soon as possible. We may request photographs of the item and packaging so we can evaluate the issue and help resolve it.

Can I change an incorrect shipping address?

If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.